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Before you send a message
I did not receive my cookbook download.
Check the spam or promotions folder for the email used during checkout. If it is still missing, send us that email address and the receipt reference—but never your card details.
The PDF will not open or print.
Download the file again and open it with an up-to-date PDF reader. Tell us your device and the error shown if the problem continues.
I found an unclear recipe step.
Please send the recipe name, the step number and what you think needs clarification. Helpful corrections are always welcome.
Can I ask about ingredient substitutions?
Yes. Tell us your country and the ingredient you cannot find so we can suggest a practical alternative where possible.